Refund Policy

Last updated: 28/06/2024

At Notification Master, we are committed to providing high-quality products and excellent customer service. However, we understand that our plugin may not meet every customer’s needs. Therefore, we offer refunds under specific conditions outlined below.

Refund Conditions

  • Eligibility Period: Refund requests must be submitted within 14 days of the original purchase date.
  • Qualifying Issues: Refunds are granted if you experience issues installing the plugin or getting it to perform its basic functions and our support team is unable to resolve the issue.
  • Support Interaction: You must attempt to resolve the issue with our support team by creating a support ticket.

What is Covered by the Refund Policy

  • The Refund Policy is applicable to new software purchases only.
  • The following are not subject to the Refund Policy, and refund requests involving these will not be accepted:
    • License renewals, whether automatic or manual.
    • License upgrades.
    • Priority Support Services subscription and services renewals.

Non-Refundable Cases

Refunds will not be granted in the following situations:

  • Timeframe: Requests submitted after 14 days of purchase.
  • Product Condition: Refunds are not provided for missing features or if the product works as described.
  • Third-Party Conflicts: Issues caused by conflicts with third-party plugins, themes, or other software.
  • Change of Mind: Refunds will not be granted if you decide not to use Notification Master or purchase by mistake.
  • Special Discounts: Products purchased on special discounts or during sale events are not eligible for refunds.
  • Lack of Expertise: You do not have sufficient expertise to use the item.

Refund Process

  • Submission: Submit your refund request by opening a support ticket.
  • Processing: Refunds will be processed promptly during our business hours (Monday to Friday). Requests submitted after hours or on weekends will be processed on the next business day.

When Will I Receive the Refunded Funds?

The availability of refunded funds depends on the payment platform used to complete the purchase.

It is not possible to choose or change the PayPal account, card, payment platform, or bank for the refund recipient.

Non-Refundable Fees

When a charge is processed, we incur costs from the card networks (VISA and Mastercard) and from the payment partners we work with. These costs are non-refundable. By purchasing our product(s), you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.

Industries Not Supported

Notification Master does not provide services and support for companies in the following industries:

  • Adult Services
  • Alternative Medicine
  • Drug Paraphernalia
  • Essay Writing / Exam Cheating Services
  • Fake Degrees / Documents
  • High Interest / Pay Day Loans
  • Illegal File-sharing
  • Movie or Music Piracy
  • Online Brides
  • Pornography
  • Scam / Phishing Websites
  • Selling the Copyright of Others – without permission
  • Unlicensed Online Pharmacies
  • Unlicensed Therapies
  • Any NSFW Content
  • Gambling
  • Alcohol
  • Objectionable Content

We also do not support organizations demonstrating or serving:

  • Hate Speech
  • Religious Intolerance
  • Incitement to Commit Violent Acts
  • Racial or Sexual Discrimination

Agreement

By upgrading, you agree to abide by this refund policy and waive any rights to contest it through questions, judgment, or legal actions.

Contact

If you have any questions or need assistance regarding our refund policy, please contact us by email: [email protected].

Refunds Policy Updates

We reserve the right to modify this policy at any time. We recommend you review this page frequently. If we make material changes to this policy, we may notify you on our website, by a blog post, by email, or by any method we determine. The method we choose is at our sole discretion. We will also change the last updated date at the beginning of this page. Any changes we make to our refund policy are effective as of this last updated date and replace any prior refund policies.

Warranty

Our products are provided to you as-is, and without any warranty for their quality. We shall never be liable for any damage or flaw in the product.